MG3620 Downloading Printer/Scanner software

[canhermes]

I just bought a new Canon Printer Scanner PIXMA MG3620.  When I try to download the software, the little window for responses is cut off at the bottom.  I can't scroll done to see what is cut off.  So, I don't know what responses to make.  How do I make the window show all the information??

[Kristoff]

Thanks for joining the conversation, canhermes!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[canhermes]

Windows 10 Pro

[canhermes · Accepted solution]

Stop the presses!!  I've been fighting this problem for 3 weeks and have tried a lot of things.  I just happened to check to see is the software had been downloaded and I could start using the printer/scanner.  And low and behold, somehow it has been, and the printer/scanner is now functional.  I don't know how or when, but you don't need to research the problem!!  Thanks for your support!!

[CharlesGriceth]

What a sigh of relief! Your solution couldn't have come at a better time. After weeks of grappling with this issue, stumbling upon the fact that the software had miraculously downloaded is truly a game-changer. Your perseverance and sharing this unexpected resolution are greatly appreciated. Thanks a ton for your support!