cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MF724Cdw scanner not compatible with Windows 11 24H2 ?

akash84
Apprentice

Hi,

Apologies if this is the wrong "location" but unsure where it fits.

I've been using the MF724Cdw for a few years now without issues however recently we've changed PC/Laptops (x64 based)  and decided to go straight into Windows 11 24H2 now that it is officially released.

The only drivers available for the printer/scanner is still v4.803 released Dec-2021.  
On installing these, it finds the device (network) and installs it fine along with the scanner.
The MF Scan Utility however does not detect the scanner despite it clearly showing the Scanner along with its ser_ in the top right.

Printer itself works fine, toner status works fine, it is simply anything to do with the scanner.

Observations: After installing the driver, device manager has it under Imaging Devices but in a stopped status.  I have manually started this but no luck,

So back to the subject, are Canon not supporting this device any longer in any version of Windows 11 from 24H2 onward?

Thanks

1 REPLY 1

Arthur
Moderator
Moderator


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Avatar
Announcements