MF465DW Cannot communicate with the scanner - Windows 11 - WiFi

[sparkie001]

Hi,

I have a brand new MF465DW multifunction with latest firmware purchased today.

Connected to Dell desktop running Win 11 via Eero mesh WiFi private network

Firewall temporarily turned off.

Installed all software (master setup, MF Scan Utility)

Printing a test page works fine.

MF Scan Utility sees the scanner which can be selected although the serial number looks wrong. ??.

But trying to scan anything results in the communication error (no error code).

Any ideas? Thanks, Steve

[shadowsports · Accepted solution]

Greetings Steve,

If you are referring to the alpha numeric name of the device found in the upper right hand corner of the MF Scan Utility, that's is not a serial number.   It's a MAC address (truncated) which is either the Ethernet or WiFi network adapter.  

3rd party antivirus can cause communication issues.  

Is your Windows 11 running feature release 24H2?  There is an issue with this feature release affecting scanning from from multiple printer manufacturers.  While not ideal, you can use Windows Fax and Scan.  Microsoft has acknowledged the issue, but they have not provided a date for a patch or fix yet.  

[sparkie001]

Indeed, running 24H2.

Turning off Windows defender didn't help.  No surprise.

Confirmed that the MAC address is what is being reported.  It fooled me by listing Canon MF460 ser_XXX.  I thought it was for serial number but evidently it means "series" LOL.

MANY thanks Rick!

[shadowsports]

Greetings ,

I'm sorry about the 24H2 thing. It's kind of a bummer because the printer's great and so is it's scanner.  It's been a few weeks now so I imagine a patch will be forthcoming.  Waiting is never fun though.