MF465DW Cannot communicate with the scanner - Windows 11 - WiFi

[sparkie001]

Hi,

I have a brand new MF465DW multifunction with latest firmware purchased today.

Connected to Dell desktop running Win 11 via Eero mesh WiFi private network

Firewall temporarily turned off.

Installed all software (master setup, MF Scan Utility)

Printing a test page works fine.

MF Scan Utility sees the scanner which can be selected although the serial number looks wrong. ??.

But trying to scan anything results in the communication error (no error code).

Any ideas? Thanks, Steve

[Hornswoggled]

I tried running the Master Setup software, something that is not listed in the downloads section of the Canon website for my printer (an MF445dw). It ran, but did not locate and connect with my printer. Perhaps it is too old for this software?

I did get the issue resolved on both my desktop and my Samsung Pro-360 Book 3 notebook by following the solution provided by Dale_1973 in another thread on the same topic. Find it here: Fix For MF Scan Utility Communication Failures with Windows 11 ver 24H2  

[shadowsports]

Good.  Yes, Dale_1973's solution seems to work for most who try it.