MF Toolbox doesn't work on Windows 10

[mj1856]

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

[sudstattler]

I tried the solution of Cburg 1-28-2016 with slight modification. The keys are to uninstall in safe mode and unplug USB cable.

1. Delete any previous MF Toolbox downloads

2. Turn off printer/scanner and unplug USB cable

3. Start Windows 10 in safe mode, control panel, programs, uninstall MF toolbox

4. Restart computer in normal mode

5. Download MF Toolbox from Canon website

6. You get a Toolbox File folder and a 10, 208 KB file (application).  Don't open the application. Go to the file folder and open Setup application (2079 kb)

7. MF Toolbox will install and an icon will appear.

8. Connect USB cable and turn printer/scanner on

9. Click on the MF Toolbox icon and a box will appear.  Go to settings, Button Settings, and choose Scan 1, click OK

10. Click on icon for Scan 1.  Choose settings.  I scan as JPEG to a desktop folder.

After I spent several frustrated hours with other solutions, the scanner is now working.  Thank you, Cburg.

[macdavegs]

Forget MFToolbox and use the free Windows-10  "Fax and Scan Application".

It does the same thing as MFT, and supports many more paper sizes for the feeder. No hassel w/uninstall/install stuff. Dump MFT altogether.

Set SCAN to Remote Scanner, then run Fax and Scan, select New Scan and respond to prompts in the settings window where you can also set up a new customized scan profile to use and make life easier than MFT ever did!

[santoni05]

I attempted everything short of uninstalling the drivers and MFT application. Instead I installed a secondary scanning application (NAPS2 to be specific). The new application worked fine (albeit slower) . . . however, when I attempted to run MFT again (just for giggles) it magically worked! 

Sorry there isn't a super technical reason, but something with having NAPS2 installed helped to correct whatever issue there was with MFT in Windows 10.

[stutenn]

Worked for me as well. Thanks! Wish MF Toolbox would appear so I could choose PDF or Scan, but this is better than nothing.

[procket52]

This is absolutely the right fix for the problem......was driving me crazy since the print function was fine.....Canon community is a big time help.

[Joe88]

OK, I tried all the suggestions noted on this topic and here are the results:

1) Windows Fax and Scan Will ONLY work for me if the MF Toolbox is properly installed. So, if that is the case, why would I use that instead of the Canon MF Toolbox? Besides, unless I am missing something, the Windows Fax and Scan will only produce photos (JPEGs, TIF, etc) not a PDF. 

2) The Windows Scan that comes with Windows 10 does NOT work at all. Can't find the printer.

3) I followed Sudstattler's instructions on the 3/20/2016 post ant it WORKED but, when I unplugged the copier or turned it off and then re-connected it, now it goes back to not working again.

In a Google search I found VueScan on Download.com and it WORKS! However, the free trial version puts Watermarks all over the document until you purchase it. I am reluctant to purchase it because I read quite a few negative comments about it. What if it doesn't work after I purchased it?

Any comments will be greatly appreciated.

[Joe88]

I am reluctant to download this software(NAPS2)  because I keep getting a message that it may harm my computer.

[procket52]

I agree with your reluctance.  If you are having difficulty installing the MF Toolbox, I would call Canon Customer Support directlyl and ask them for assistance.  I have found them to be very patient on the phone as they walk you through what steps you need for the install. 

I am not a big fan of loading software that I am unsure of, especiallyl if there is an easier solution with the OEM.

[Wigwam]

I am having the same problem with my MF4890dw, laser printer. I can not scan since Windows 10. I have a solution to the problem. My last 7 Canon printers are out of date and I only have 2 left. I am looking for new printers now. My solution is that I am not looking at anything that has a Canon name on it... If there has been any help/assistance rendered by Canon to these 18 pages re the mf4890, I am unaware,   

[Stormforge]

This solution works on my MF4270.   Called Canon tech support twice, and all they do is uninstall/re-install drivers (which only fixes the problem until you reboot your computer and the fix is lost again).  Canon tech support should really have pointed this fix out in the first place.