MF Toolbox doesn't work on Windows 10

[mj1856]

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility.   I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine.  After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network.  It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox.  It uses the WIA driver.  It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap.  I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

[rmarcg]

I too am having the same problem after having upgraded to windows 10.  I am not exactly sure how to uninstall the drivers as you and others have suggested.  Could you possibly give a few more details?

thank you

[rmarcg]

I actually spent 90 minutes on with canon support today.  It is amazing that they are unaware of this problem and that they could not help me fix it.  Pretty pathetic.

[aholic]

Marc before doing anything check your windows 10 settings

I am pretty sure everything is fine, the drivers the toolbox everything just WIndows 10 settings is all you need to change.

I truly believe the default setting has to be Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

The defauylt setting is set to login user name/ password when it shoudl be  Allow service to interact with desktop

I truly believe that one tick will fix all...

Piers_A Had the answer the entire time all the rest is useless I am pretty sure...

Here is what he posted...

This simple fix I found online worked for me:

Start> in the run box type. Services.msc

Scroll down to Windows Image Acquisition (WIA)

Right click, select Properties

Check that Startup type is set to Automatic

Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.

[rmarcg]

Thank you for that information.  I just tried it,but the computer still gives an error message that it cannot communicate with the scanner.  It did not work. 😞

[josemiguel]

Yes, unfortunately, neither Piers_A nor aholic solutions worked for me.

Since I really need the scaning working, I am not upgrading another laptop, which I have dedicated as "server" of my LAN.

 

[RolandPark]

I have the same very frustrating problem!  Pleae fix this problem!

[Krit]

I followed your instructions and it works! However, after not using my printer / scanner for a couple of days, I need to uninstall, reboot windows 10 and install MF Toolbox again. Do you have any advice?

[aholic]

Did use an uninstaller like Revouninstaller first?

[GARO]

Hello,

I am French. I have a MF8580cdw, and in august I upgrade my computer from Windows 7 to Windows 10. Since August, I don't scan with my MF TOOLBOX utility I just can print.

Before, I bought my MF 8580, I had SAMSUNG CLX 3175 FW and I scanned with SmarThru 4 Utility. Now, I use Smarthru 4 Utility for my MF 8580 SCANNER. I just change the SCANNER adress.

The interface of the Smartru 4 is more friendly than MF Toolbox and it's a freeware

Best regards

GARO

[polloywolly]

This actualy worked.

Thank you!