Canon Community

keebcanon · ‎06-01-2020

Hello!

We have 5 new computers for which I'm trying to install the drivers for the scanning capability, but it won't install.

I keep getting the following error:

"you do not have sufficient privileges to install the program. Log on again with administrator privileges"

All 5 users are administrators.

I've right clicked on the install folder and chose 'run as admin'.

I've done the same to the actual driver install file.

I've checked security measures and nothing is blocked.

I can print to that printer.

The function we need is to scan from the machine to a specific folder.

It's currently set up from the 'old' computers to do that.

These are new HP laptops with Win 10 business version 1909 build 18363.836

The printer is the MF 414DW.

Cheers,

Brian

dcfitz · ‎01-08-2021

I had the exact same problem and found only one way to fix it. It just takes a few minutes.

-Go to Manage Your Account>Other Users

-On the right, click on Add someone else to this PC

-Select a new log on and then make sure you grant it Administrator Privileges (You may have to create it and then go to Modify and grant the Admin).

-Restart you computer and log on with that ID.

-Run the Software and select "Shared Printer".

Restart with you original log-on and you should be able to scan to it.

You can then go in and delete the new Log-on you created and the printer will still scan.

The above looks harder than it is...it is really quite easy.

View solution in original post

LizardOfOz · ‎09-06-2022

This is an unacceptable issue caused entirely by incompetent programmers that can't even write an installation procedure. Unfortunately, it is the least of the problems that have made my MF743CDW the worst printer I have ever owned. I will never buy another Canon printer.

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Insufficient privileges to install Canon MF414DW