cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TR8620 IJ Scan Utility triggered but then claims it is not communicating

cgbertrand
Apprentice

I am running WIndows 11 and have the IJ Scan Utility installed for my TR8620 PIXMA Canon printer/scanner.

When I press one of the scan tokens on the printer screen, IJ Scan utility starts up on my PC, but then claims that it "Cannot communicate with scanner"

When I press one of the scan buttons on the IJ Scan utility, the scanner starts to scan, but then IJ Scan utility claims "Cannot communicate with scanner"

If it could not communicate with the scanner, then why does pressing scan on the scanner machine start IJ scan utility and why does hitting one of the scan buttons on the IJ scan utility start the scanner machine?!?!?!  Is there some sort of time out that is much to short?  Can this be corrected?

0 REPLIES 0
Announcements