11-18-2024
03:18 PM
- last edited on
11-19-2024
09:40 AM
by
Danny
I have a Pixma MG5420 and a new Windows 11 laptop. I downloaded the printer drivers/software, but the Scan Utility is not included. Does Canon IJ Scan Utility not work with this printer and OS - its not downloading? Can I no longer scan with the MG5420?
11-20-2024 08:34 AM
Thanks for posting!
While our Forum Community members are welcome to chime in, the Canon PIXMA MG5420 has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at 866-443-8002.
11-20-2024 08:44 AM
If the Canon software is not available VueScan by Hamrick Software may allow to use the device for scanning.
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