I bought a new Pixma MX492 and it keeps going offline

[jessigirl68]

I bought a new Pixma MX492 and I keep trying to put it online on my laptop Acer Aspire and everytime I turn it off it goes offline again and now it will not go back online.  I need to print and it's driving me crazy!!!  Please help me!!!!!

[Danny]

Hi, jessigirl68!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Ramona]

Hi jessigirl68,

Disabling the IPv6 setting of the printer may resolve the connectivity issues being experienced.  To do this, please follow these steps from the printer's operation panel:

1. Press the Setup  button on the printer.
    
2. Press the  button until Device settings appears.  Press OK.
    
3. Press the  button until LAN settings appears.  Press OK.
    
4. Press the  button until Other settings appears.  Press OK.
    
5. Press the  button until TCP/IP settings appears.  Press OK.
    
6. Press the  button to select IPv6.  Press OK.
    
7. A message will scroll across the screen.  Press OK.
    
8. Press OK on Enable/disable IPv6.
    
9. Press the  button to select Inactive.  Press OK.

Once the setting has been disabled, please reinstall the drivers for the printer on your laptop and attempt to print again.  

[hstrack]

I tried this for our ImageRunner 5235 and it did not fix this similar issue

[jessigirl68]

That did not work at all.  Any other solutions???

[hstrack]

I think my problem was a conflicting IP address on the network