10-14-2014 09:31 PM - last edited on 10-16-2014 10:00 AM by Danny
I just changed my wireless network at home and I can't get my Pigma MP620 printer to recognize the new network. It's still trying to connect to the old, disconnected network. I've tried uninstalling and re-installing the software, but it didn't work. Can I make the change manually? If so, how?
Wendy
10-17-2014 03:21 AM
Hi wbustard,
You can reset the LAN settings of the printer and then attempt to reinstall the drivers on your computer to try and get the printer connected to your new network. To reset the LAN settings of the printer, please follow these steps:
Once the LAN settings are reset, please set the Wireless LAN to active by following these steps:
1. Use the Easy-Scroll Wheel or the arrow keys to select Settings, then press the OK button.
2. Select Device settings, then press the OK button.
3. Select LAN settings, then press the OK button.
4. Select Change wireless / wired, then press the OK button.
5. Select Wireless LAN active, then press the OK button.
Once the Wireless LAN setting is set to active, please try reinstalling the drivers.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
04-20-2016 02:32 AM
Hi,
I'm having the same problem but my printer is Pixma MG3540, I've tried reinstalling it but the printer SSID is still the old connection which no longer exists.
Hope you can help me.
Thanks
Rachel
11-22-2016 09:58 AM
07-04-2017 12:21 PM
07-05-2017 08:35 AM
Hello, lferran1!
Thanks for reaching out, we're happy to help!
To change the wireless settings, please click HERE.
Go to the section titled "Re-establishing Printer Connection After A Network Change," and select "Windows" or "Mac" and follow the steps on that page.
If that doesn't work, you'll want to reach out to our Support Team at 1-800-OK-CANON (800-652-2666) weekdays (excluding holidays) from 10am to 10pm (ET).
07-29-2017 10:55 PM
For changing SSid and password just follow the following steps
Click the Configuration... button.
Click the Wireless LAN button.
Change the settings or confirm.
Regards,
Christian
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