08-20-2016 09:03 PM
08-20-2016 09:12 PM - edited 08-20-2016 09:12 PM
Hi!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know the version of Mac you are running (ex. 10.9, 10.10) and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
08-20-2016 09:17 PM
I am using OSX ElCapitan Version 10.11.6
08-20-2016 09:18 PM
Printer is set up using WiFi
08-21-2016 10:56 AM
Do you have the Scan Utility installed?
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