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Computer won't recognize MX492

JohnColwin
Apprentice

I've run through the setup process multiple times, and to no avail. I did just replace my modem with a mesh unit, and when I checked out what they had to say, I got a message stating my printer must have this or it won't work: "WPA2 AES-based CCMP encrtption". Does anyone know if it does?

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

It sounds like you purchased an EERO?

 

Start with this:

 

The printer will only connect to a 2.4Ghz network.  If your mesh system is using one SSID name for all broadcasts 2.4/5G, try temporarily disabling that and give each network a separate SSID name.  

 

Now see if the printer will connect to the 2.4Ghz broadcast.  

 

Yep, it looks like they recommend it as well:

 

How Do I Temporarily Hide the 5GHz Band on My eero Network? – eero Help Center

 

 

~Rick
Bay Area - CA


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