Canon mini Ivy app not available in App Store in Dominican Republic

[DianaMD]

I live in the Dominican Republic, I have an Iphone. I just bought the Canon Ivy 2 printer, but later I realized that the app to print the photos is not even available in my country. What can I do? Should I return this? Someone please help

[Arthur]

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[tracy7]

Hi Danny, 

Were you able to sort this issue out? I too reside in the Caribbean and have recently purchased a Canon Ivy 2. The app is not supported in my region as well. Any information would be helpful. Thank you!

[ChariseLeann]

Hi Arthur - you're probably a bot, but this response is NOT helpful. You sell products to people globally and then limit the support available to said customers by geographic location... that seems a bit sketchy. Please be useful and provide us with a direct link to a solution to the issue as this cannot be the first time your company has been made aware of this problem. Thanks.

[Stephen]

Canon USA does not sell any products outside of the United States. Our facilities can't ship internationally.

If you purchased a product that was not intended for sale in your country, Canon USA cannot be held responsible.

If an app isn't available in your country, we cannot provide you with "a link" to the app. That would be piracy, which is illegal. 

[ChariseLeann]

I asked for a link to the solution, not the app. “Canon USA” might not ship outside of the USA, but Canon as a company has global operations. So while YOU specifically might not deal with international products, there is surely a more helpful response to the customer than to send them to another website to restart the search for a solution to their problem. Anyway, not doing the back and forth… the initial response just really irritated me. We can end this here, Stephen. Happy Holidays!