Canon MX922 Does Not Prompt for WiFi Passphrase

[a289ford]

I recently got a new router, and when I attempt to perform setup from the touchscreen on the printer, the setup does not prompt for WiFi password, and will begin attempting to connect to the network. I have performed a LAN settings reset, as well as a factory reset, and the setup still does not prompt for passphrase. Please advise.

[shadowsports]

Greetings,

This should help:

Canon Knowledge Base - Wireless Set Up - PIXMA MX922 Printer

Let us know.

Thanks

[zonker803]

Not helpful. The problem is when the enter passphrase screen should appear it doesn't. Following the instructions doesn't solve the problem.

[zonker803]

This is what worked for me. My ISP replaced a defective gateway with the same model. It doesn't support WPS or PIN methods and the printer doesn't prompt for the passphrase. Using the browser I went to 192.168.whatever and the SSID default setup was WPA2/WPA3 (AES). I figured WPA3 was newer than the printer, so I set up a 2nd SSID using just WPA2. The printer detected both networks and I selected the 2nd one. I was prompted for the passphrase and completed the setup. The missing WPS button might not be the problem. It might be that the printer is drawing a blank when it sees a new encryption code.