10-18-2018 08:30 PM
Hi,
I have a Canon MX512 printer that has always been a pain to set up, but has been working uneventfully for a year in my current residence. About a week ago, the printer just stopped working - no idea why. When I try to print from my laptop, I get error messages. It seems the printer will no longer connect - I am unable to connect the printer to the Wifi or remotely to my computer any more. No matter what I try - WPS, advanced setup, etc etc - NOTHING works. I get the message "Failed to connect to the access point. Check the access point settings and try again" every single time.
I've updated drivers. I've reset the printer. I've tried every method of connecting to the Wifi/access point that the printer has. I get the same stupid message every time. I've gone on the Canon forums, read the manual. I am at the absolute end of my rope trying to figure this out. Any help would be vastly appreciated.
Thank you,
L
10-19-2018 11:32 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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