Canon MX310 does not work with Windows 10

[Trinkerdiger]

Hello,
I have the problem that after driver installation of the MX310 the printer is not recognized correctly and printing is not possible. The printer is not shown in the device manager under devices and printers, but as an image processing device. However, scanning and faxing is possible. The problem only occurs on my new Windows 10 machine. On the old one (also Win10) the print function is also available.
I have already tried installing the driver in compatibility mode for Windows 7 and Windows 8. Unfortunately without success. Has anyone already had the same problem and can help me further?
Thanks!!

[Patrick]

Hi Trinkerdiger,

The PIXMA MX310 is not supported with Windows 10.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[Trinkerdiger]

Thank you for the answer, I will do.
However, in this case I wonder why the printer on the other Windows 10 machine guarantees all functions.
Many greetings