Canon MX-922 printer is not detected on the network.

[sandy_mats]

I brought a new MX-922 printer and i am trying to setup the printer. I have gone through the setup multiple times and also did talk to Canon support. Unfortunately i haven't got any response which can solve my problem. I am in IT and i could do all the prelim investigation and steps. I really need some help to solve my printer detection issue.

The network settings for the printer are good. I can see it on the Wireless LAN setup.

Connection : Enabled

SSID : My network name

Signal Strength : 88%

Everything seems to be good at the printer end. I am using WIN 7 and trying to connect the printer from my laptop.

Can Canon support help? I already wanted lot of time on this and thinking of returning this printer.

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[BilkoBailey]

I'm having the same issue with a MG3550.

Printer shows on the router's DHCP list - OK.

Printer is accessible via the browser & will print head alignment sheets etc. OK.

Printer outputs the network configuration sheet - all fields OK.

None of the computers (all WIN 10) on the network can print (or scan) because "printer is not detected on the network".
Usual attempts at resolution - removed device & all associated software, downloaded latest drivers etc. etc.

Still no headway.
I'm begining to think its a software failure internal to the printer.
(I'm new to the "community" here - so please advise if I've posted in the wrong place.