05-10-2019
11:28 AM
- last edited on
07-23-2024
10:41 AM
by
Danny
I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.
I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).
On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.
Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?
(FYI the wireless scanning does work for my PC.)
Solved! Go to Solution.
04-11-2021 02:25 PM
Thanks, yes, out of US, from Canada so will look for how to connect here. I have by email but it is painfully slow and not very helpful getting one short video at a time that I've already done, despite describing in detail everything I've tried so far, and then waiting days for the next reply. Sigh....
Anyone from Canada know how to connect live here?
Thanks for your help!
04-11-2021 02:26 PM
04-11-2021 02:30 PM
Support in Canada can be found at https://www.canon.ca/en/Contact-Support/Consumer
04-11-2021 02:31 PM
PS - still asking if anyone from Canada knows how to access live help/chat as this is all I can find via the suggested link, email support only.
07-30-2021 07:20 PM
07-30-2021 08:38 PM
07-30-2021 09:03 PM
Thanks, we use Adobe Scan and it works great. But we do sometimes miss being able to run multi-page documents through our printer/scanner though.
10-27-2021 12:55 PM
07-22-2024 03:49 PM
This didn't do squat for me. I registered just to make this reply. I am really getting tired of Canon.
07-22-2024 03:51 PM
I clicked on the "canon account" link and was swarmed with warnings about how that website had been blocked by my computer for being a security risk. What the hell kind of company are you running there?
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