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PIXMA MX452 Cannot Connect Scanner to Mac

katshe77
Apprentice

I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option. 

 

I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).

 

On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option. 

 

Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)? 

 

(FYI the wireless scanning does work for my PC.)

41 REPLIES 41

Thanks, yes, out of US, from Canada so will look for how to connect here.  I have by email but it is painfully slow and not very helpful getting one short video at a time that I've already done, despite describing in detail everything I've tried so far, and then waiting days for the next reply.   Sigh....    

 

Anyone from Canada know how to connect live here?

 

Thanks for your help!

Thank you for the solution. I was unable to scan with the printer so I returned the printer.

Support in Canada can be found at https://www.canon.ca/en/Contact-Support/Consumer

PS - still asking if anyone from Canada knows how to access live help/chat as this is all I can find via the suggested link, email support only.Screen Shot 2021-04-11 at 12.26.06 PM.png

 

Hope y'all know there's an iOS Canon app that allows scanning and saving as PDF right to your files on the phone. I'm having the same issue with Catalina 10.15 and the previous version...IJ Scan no longer works nor does the scanner app attached to Mac OS.

dalymj
Contributor
Name of app? Presumably available in Apple App Store .

Thanks, we use Adobe Scan and it works great.  But we do sometimes miss being able to run multi-page documents through our printer/scanner though.

One clarification: step 6 "click open SELECT" - Select only appears if change the name - but all I had to do was change from "MX922" to "MX922 network". and that solved it.

This didn't do squat for me.  I registered just to make this reply.  I am really getting tired of Canon.

I clicked on the "canon account" link and was swarmed with warnings about how that website had been blocked by my computer for being a security risk.  What the hell kind of company are you running there?

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