Cannon Primxa 3620 Catalina/Mac

[tlc13]

Hello everyone,

I'm receiving the following message when I attempt to scan:  

A required file is missing or corrupted, or settings are incorrect. Try the installation again.

I tried to reinstall but it gave me the message again.

Any help would be greatly appreciated!

tlc

[Patrick]

Hi tlc13,

Are you using your Canon PIXMA MG3620 wirelessly?
Or are you using it with a USB cable?

When you attempt to scan, are you using the IJ Scan Utility or the IJ Scan Utility Lite?

[tlc13]

I'm using it wireless.  I use the U Scan Utility.