Can't detect Pixma MG5420....windows 8....ping PC to printer works fine...

[danchalk7]

Have had the printer for some time. It goes offline a lot and we've just lived with it.  Since moving to Win8/10 seems worse.  Decided to reinstall all drivers/reconfig printer using static IP.  Printer is on network.  Ping from PC to printer works fine.  Driver won't detect printer.  Both are on same network....not sure what else to try...

[Michael]

Hello.

If you are able to ping the printer on your network the issue may be related to a firewall or anti-spyware utility.

Please temporarily disable your firewall software.  Then download and install the latest drivers from our website to see if the printer can be detected during the driver setup.

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