scanner not working

[Ibg]

I have a Pixma MG6220 and I can't scan documents to my computer. I was able to do it earlier but now I don't have "use scanner" icon in my main menu and quick menu. Do I have to install some extra driver or what I can do? Because I lost my CD I installed it from Canon website,  it has  all same features, right?

[Imaxpr]

can not scan/ windows 10/ printing is okay/cannon mx 310

[Jenine]

Hello Imaxpr!

Thanks for responding to our message!

The PIXMA MX310 is not compatible with Windows 10. We suggest downloading the Windows 7 or Windows 8 drivers to see if that allows you to scan. For the Drivers please go here: http://Canon.us/vxyv If not please contact our Technical Support Team by phone or email here: http://Canon.us/ContactCF

We hope this helps!

[charliebates]

I've had my Canon MG6200 for about four years and have never had a problem.  Lately, however, I have trouble scanning.  It won't scan using the controls on top of the printer and won't scan from computer.  About three months ago I got a new HP lap top.  It was identical to my previous lap top except it was supposed to be faster.  Anyway, I was eventually able to scan a document, but it was a PDF document.  Can you please help. 

[Patrick]

Hi charliebates,

Are you using your PIXMA MG6200 with a USB cable or are you using your PIXMA MG6200 wirelessly?

What version of Windows is installed on your computer;  Windows 7, Windows 8 or Windows 10?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

[neneloco15]

I have the MG7720 and my canon quick menu does not have an option to scan. I tried reinstalling the drivers with no success. Please advise.

Im running Win 10 Pro

[anirudhanmavoor]

My printer Image Class MF4820d 3 in one Scanner not working. when i try to scan the display in the printer is " connect computer". Please help to solve the problem

[skybar]

I have a Pixma mx472 printer. I press the scan button, the window says "please wait a while" and then nothing happens. Not sure what to do. Thanks.

[RosyF]

I had the same problem, only with a mac.  I'm using Navigator instead, but it's inferior to apple's.  Can't store where I want to.  Can only scan into a TIFF, not a PDF, ETC.

[haship]

I just got a new computer and now my scanner on my printer MX472 does not work