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New Contributor
Posts: 2
Registered: ‎01-10-2020

printing checks

I have a MX920 that we've been pretty happy with. However lately it won't print checks or mailing labels. It prints regular documents fine. Print preview shows the characters that should print but they don't. I've dowmloaded new driver, ran QB troubleshooter, and changed fonts. Any suggestions?

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: printing checks

[ Edited ]

@Johnt1 wrote:

However lately it won't print checks or mailing labels. It prints regular documents fine. Print preview shows the characters that should print but they don't. 

Greetings John,

"However lately"...  Does this mean it worked previously.  And now nothing prints (blank checks, blank labels)?

 

Prints but the fields don't line up on the labels or checks?

 

Are these single sheet checks, 3 per page (example Letter or 8x10) and are they compatible with QB?  Pretty standard now a days but not all work. 

 

What application are you printing labels from?

 

What settings are you using in the printer driver?  papter type, size, etc,  Want to help, but need more information.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎01-10-2020

Re: printing checks

Rick, thanks for the reply. I solved it by doing more reading and set paper to glossy photo paper. apparently the big blk ink is plugged. after doing several deep cleanings the test sheet comes out sporatic for the big blk. I'll probably try the head cleaning advice on other threads.  Thanks again!

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: printing checks

John,

Glad you figured it out.

 

Thanks!

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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