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New Contributor
Posts: 1
Registered: ‎02-14-2019

TR8520 Not printing from remote desktop

[ Edited ]

I have a new TR8520 that installs to my local PC fine, but when I try and print to it while connected to a remote PC, the job sends to my local print queue, and the printer says "processing" but the job never actually prints. I have reinstalled multiple times from the online and provided drivers. I have updated the printer's firmware. THe printer is connected via wifi. Any suggestions would be greatly appreciated.

Product Expert
Posts: 859
Registered: ‎11-19-2018

Re: TR8520 Not printing from remote desktop

Hi amclaughlin2005,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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