02-14-2019 11:57 AM - edited 02-14-2019 01:08 PM
I have a new TR8520 that installs to my local PC fine, but when I try and print to it while connected to a remote PC, the job sends to my local print queue, and the printer says "processing" but the job never actually prints. I have reinstalled multiple times from the online and provided drivers. I have updated the printer's firmware. THe printer is connected via wifi. Any suggestions would be greatly appreciated.
02-18-2019 12:36 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
04-05-2020 08:49 AM
You'll need to reach out to your local IT group for assistance regarding setting up the printing on your remote computer for assistance with this, this is a software issue using remote desktop (or whatever remote control software you're using), which is not something our support group can help with.