Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎01-01-2018

Printer thinks new ink cartridge is empty

 

I see others have reported similar issues but none of the responses they received have helped resolved my issue.

 

We purchased a new Canon Pixma MG3022 and it came with new ink cartridges. I opened both cartridges and put them into the printer as instructed, and the printer keeps flashing yellow lights and giving errors that the black ink is nearly empty. 

 

These are the same ink jets that came with the printer and both were in secure packages that had not been opened. It gave this message from the first time I tried to print.  I hoped that the system would finally recognise that the ink not empty, but instead it continues to give this message and I have no idea how to resolve it. 

 

Any idea how I can fix this? I am tempted to take it back to the store for a refund and purchase a different item. Thanks for any help you can offer

Product Expert
Posts: 3,046
Registered: ‎10-16-2012

Re: Printer thinks new ink cartridge is empty

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement