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kkk
New Contributor
Posts: 1
Registered: ‎01-11-2018

MG5620 doesnt print black and white

[ Edited ]

My printer MG5620 doesn't print black and white.

I do have large and small black ink but I dont have color inks.

But it doesn't print black and whwite even though I select that option.

Product Expert
Posts: 2,799
Registered: ‎10-16-2012

Re: MG5620 doesnt print black and white

Hello.

 

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

 

CLI-251 M
CLI-251 Bk
CLI-251 Y
PGI-250 PGBk
CLI-251 C

 

Next, a test of your PIXMA MG5620 should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG5620 and follow these steps:

 

 1.  Select SETUP from the HOME screen.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to this message.  If they differ, please perform a few printhead cleanings.

 

To perform cleanings, please follow these steps:

 

 1.  Select SETUP from the HOME screen.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

 

After a few cleanings, please print another Nozzle Check.

 

Does the Nozzle Check print correctly?

 

This didn't answer your question or issue? Find more help at Contact Us.

 

MG5620 Nozzle Test.jpg

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