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New Contributor
Posts: 2
Registered: ‎09-24-2014

I have a Mac OS X version 10.7.5….scanner will not work. "an error occurred while communicating w/s

 
Moderator
Posts: 696
Registered: ‎06-05-2013

Re: I have a Mac OS X version 10.7.5….scanner will not work. "an error occurred while communic

Hi Sandy0106!

So that the Community can help you better, we will need to know exactly which model scanner or printer you're using.  Any other details you'd like to give will help the Community better understand your issue!


If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎09-24-2014

Re: I have a Mac OS X version 10.7.5….scanner will not work. "an error occurred while communic

MX922

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: I have a Mac OS X version 10.7.5….scanner will not work. "an error occurred while communic

[ Edited ]

Hi sandy0106,

 

Is the printer connected wirelessly or via USB cable?  Also, what program are you using to scan, and have you been able to scan successfully in the past?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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