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New Contributor
Posts: 3
Registered: ‎02-28-2017
Accepted Solution

HELP - Cannot print to a DVD with MG7720 printer

My new MG7720 printer prints everything I have tried except for printing on a DVD with the MYGARDEN software.

 

The printer is connected to a wired (not wireless) LAN.

 

Is it true that it has to be connected to a USB port?  Can it be connected to a USB port and a wireless LAN at the same time?  

 

Markl

 

 

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: HELP - Cannot print to a DVD with MG7720 printer

Hi MarkRK, for instructions on printing on a DVD click HERE.  The unit can not be connected to a USB and wireless LAN at the same time.  You have do do one or the other.   If further assistance is needed regarding connecting your unit, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

 

 

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New Contributor
Posts: 3
Registered: ‎02-28-2017

Re: HELP - Cannot print to a DVD with MG7720 printer

I know how to use My Garden to print to a DVD.  The message that I get after I hit print in My Garden is  - Cannot print because a printer supported by this software is not installed.is not installed.

 

Like I said, the printer is installed because I can print with my computer and my IOS device.

 

MY Garden does not see the printer.

 

Mark 

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: HELP - Cannot print to a DVD with MG7720 printer

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎02-28-2017

Re: HELP - Cannot print to a DVD with MG7720 printer

Just in case it might help someone, here's what I did (Should have done it right off).  I originally set up the LAN connection using the printer's menu and then used the enclosed setup CD to to only install Image Garden.

 

So, I ran the CD setup again and followed all of the steps even though the printer was working on the LAN.  I did everything the CD suggested and installed everything the CD suggested, and it works.

 

Never did contact the help center, but they probably would have told me to do that.

 

Thanks,

 

Mark     

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