06-05-2015 12:49 PM - edited 06-05-2015 01:40 PM
Image sync seems to be working on my camera but it's not transferring any videos. Is that normal?
It was transferring videos fine yesterday. Can someone tell me what I need to do to get it to transfer videos to CIG?
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06-05-2015 02:24 PM
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05-25-2016 03:27 PM
I'm having the same problem. Image sync is only sending images, not videos.
I have to say I'm pretty disappointed in Canon. For the past 2 days I've been struggling with Canon's CameraWindow and Image Transfer Utility trying to get my shots transferred from my G9X to Win10 through Wifi and this was the best I could get: only images not videos, so it's pretty useless. It just cannot be this difficult to do the most basic and common thing a camera user wants to do. The transfer process is so complex, user interface so unclear and following the manual doesn't help so I'm lost at this point. I'm a software engineer so I would think I could figure out how this thing works... but no.
Finding this 1 year old thread describing the same problem and Canon's user support not giving any response is just sad. So here's my advice in solving the problem:
1. Workaround: Take out the SD card and move images/videos the old-fashioned way using a card reader.
2. Solution: Switch to other camera brand.
04-24-2017 11:59 PM
Thanks for posting.
Please check for the following settings:
Press the MENU button, then navigate to the "Settings" (has the hammer & wrench icon) tab, then choose Wi-Fi Settings. Scroll down to "Image Sync", then use the right/ left arrow buttons to select "Stills/ Movies.