Camera needs resetting

[anna223]

Hi, I need help. I am not a professional photographer. I use Powershot SX620 HS for photos only in P. Two days ago, I noticed that I am in a totally different area, in some wilderness where everything is unfamiar. I tried to follow the intstructions, return to factory setting and take it from there, but I couldn't. I could follow only up to a point and then .. what I was told I would see, I couldn't. There is no way I can figure out how to leave this wilderness myself. I do want to continue using my relatively new camera.

Thank you.

[Waddizzle · Accepted solution]

@anna22 wrote:

Hi, I need help. I am not a professional photographer. I use Powershot SX620 HS for photos only in P. Two days ago, I noticed that I am in a totally different area, in some wilderness where everything is unfamiar. I tried to follow the intstructions, return to factory setting and take it from there, but I couldn't. I could follow only up to a point and then .. what I was told I would see, I couldn't. There is no way I can figure out how to leave this wilderness myself. I do want to continue using my relatively new camera.

Thank you.

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Make sure the camera is in P mode when you begin the procedure.  If you are still having trouble, then contact Canon Support, who can walk you through it over the phone.

https://www.usa.canon.com/internet/portal/us/home/support

[anna223]

Thank you for your reply. The problem is that I don't have this P mode when begin the procedure. I am going to visit a photo repair store(s) today in the hope they can reset. If not, I'll call Canon.

[anna223]

Updating.

 The guy in the store took one minute to go to P mode. To me it was absolute wilderness and I was lost there. These cameras are too complicated for my taste and needs. But I like the quality of photos.

Thank you again.