Hi golf47!
Try removing the battery from the camera for a few moments. Put it back in the camera, then try using the buttons again. IF they still do not work, then your camera will need to be serviced.
To start the repair process, you'll need to complete a Repair Request on our website.
Since the camera is more than a year old, you may also participate in the Canon Loyalty Program. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The unit offered through this program carries a 90 day warranty. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.
If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
Additional support options are available at Contact Us.
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