09-16-2013 08:34 AM
09-16-2013 08:54 AM
Hi Jerryleerx1,
So that the Community can help you better, we will need to know exactly what equipment you're using. Any other details you'd like to give will only help the Community better understand your issue. Thanks!
09-16-2013 09:35 AM
09-18-2013 12:49 PM
Hi jerryleerx1,
Try cleaning the contacts on the batteries and inside the battery compartment using a soft microfiber cleaning cloth. If the message still appears, then your camera will need to be serviced.
To start the repair process, you'll need to complete a Repair Request on our website.
09-24-2013 08:23 AM
Thank you. That worked!
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.