Don,
It sounds like there is an issue with the image sensor in the camera. You can verify this by trying a different memory card and downloading the images to a computer. If the images still look like this, the camera needs to be repaired.
Unfortunately, this model is no longer in service life and there are no parts available for the camera to be repaired. As a result, we would like to offer you the Canon Loyalty Program option instead.
The Canon Loyalty Program option allows you to replace your current camera for a discounted fee. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided. If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online technical support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
If this is a time sensitive-matter, additional support options are available at Contact Us.
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