When I download images from my camera to my PC the movies will not download. What can I do?

[Jason]

Hello BOBDEFOREST.  The community is eager to assist!   To help us point you in the right direction, we’ll need to know which camera you are using, as well as the operating system of your computer.   This will ensure you are given the appropriate directions for your product.  We appreciate your patience and look forward to hearing back from you!

[Jason]

Hello BOBDEFOREST.  The community is eager to assist!   To help us point you in the right direction, we’ll need to know which camera you are using, as well as the operating system of your computer.   This will ensure you are given the appropriate directions for your product.  We appreciate your patience and look forward to hearing back from you!

[BOBDEFOREST]

My camera is a Canon SX-260  and my PC operating system is Windows 7.

[cicopo]

I'm guessing here based on similar problems / issues with complaints when members have bought a newer camera than the software they are using BUT have you installed the latest version of the software needed to view them? Did you install the software that came with the camers? OR from the supplier of the usual program you've use in the past?