USB connetion issues

[PhilW4]

I have a Canon SX50 HS and it has stopped connecting to my laptop. I have changed the USB cable. Any suggestions

[John_]

So you plug it in with a memory card in it turn it on and press the play button with a good battery in it and nothing happens?

Does it show up in your system under My Computer as a storage device, depending on your comp and OS it should show somewhere?

Do you have another comp to try in on?

[PhilW4]

I have tried it on a netbook and it connected normally.

The problem I have is with a Toshiba Satellite L350-21T on which I keep all my photos and Photoshop Elements. It runs Windows 7. It was working fine up until 6 weeks ago so I am puzzled. It recoginses a memory stick in the port just fine. I have checked the devices through Control Panel and there are no problems reported on the USB ports. I have rebooted the laptop and the problem persists. The camera battery is fully charged.

I have had to download the photos on to the netbook and use Dropbox to transfer them.

[Tiffany]

Hi PhilW4!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

[PhilW4]

Hi all,

Thanks for your interest but this has been resolved now. It turned out to be a driver issue in the USB ports.
Thanks

[John_]

great to hear its solved..you pretty much narrowed it down to something on that comp