I need guidance on the general area this problem likely arises:
Turned on the camera yesterday and got the following: 'Lens error, will ...., restart camera' and the lens barrel then remained projecting open approx 15mm. There has been no previous damage to the lens when extended.
This is the sequence when I turn it on now (barrel is extended 15 mm prior to power on):
Power on - barrel returns to normal closed position - then opens 15 mm - closes - opens to 15 mm - closes - opens to 15 mm and get the 5 beeps and error message - closes - opens to 15 mm then powers off.
Nothing shows on the viewfinder during this process - except error message
It doesn't appear to be a jammed lens, so is it a motor or software issue?
I primarily use the camera in automatic and at full zoom for about 95% of the time (birder). I tinkered with the manual settings when I first got it - at least 3 years ago, including manual focus but it's generally been auto ever since.
I'm going to attempt the Jay Gould (Youtube) strip down, clean, and (without a lot of optimism) reassembly. Failing that it's a new camera. I was hoping to get an indication from the sequence on start up if this might be a stuck barrel problem which presumably cleaning may fix or possibly it needs a new motor.
Thanks for your response Trevor.
Sorry to learn that you have had issues. I used the Sx 30, 40, 50 and 60 units so with much regret I jumped ship, moving on to the Sony RX-10 - only a 24-600 zoom equivalent, but the sensor is a 1" unit, much bigger and the optics are amazing - it's also weather sealed and has a stacked CMOS sensor with 24FPS fast shutter. Hard for me to do as a Canon afficianado - just check out my gear list to see my level of commitment...