05-18-2023 06:23 AM
Just got a SX740 HS and on first use it seems there is a big issue with unwanted noise on the audio of recorded videos.
Sounds like a very loud background hiss, like you'd filmed next to a waterfall or on an aircraft.
Have tried with and without Wind Filter and Attenuator both Off and on Auto. Seems to make no difference.
Anyone else had this issue, or do I have a faulty camera?
We wanted to use the camera for vlogging, but the audio quality is completely unacceptable.
05-18-2023 10:48 AM - edited 05-18-2023 10:54 AM
I've had the same issue since I got the camera. I have a Powershot SX530 HS. When viewing a video, you can actually hear the lens moving. You hear a mechanical noise in the video. I called customer service about it. They said they would call me back. No one ever called. I posted in forums about it and got a bunch of replies that didn't help. I think there is no way to fix this.
05-18-2023 12:58 PM
Since this isn’t dedicated video equipment, what’s there for video will definitely have compromises. Internal mics are often very poor. You could try an external microphone if this camera has a 3.5mm input jack. However, the built in amplifier wouldn’t be stellar, so that could be also attributing to the noise issue.
With an external mic, especially when placed further away from the lens, you shouldn’t get much noise from the lens.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.