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Powershot SX540 HS "connection failed" error

BaileyC
Apprentice

I recently encountered a problem with my Canon Powershot SX540 HS camera.  When trying to connect to transfer images from my camera to my phone, I was not able to make a connection.  I have never had this problem before and successfully transferred images 2 weeks ago.

I have tried several things to try to establish a connection and get to the final step just to get an error message - connection failed.  I have uninstalled and reinstalled the Canon Connect app, I have tried different wifi networks, I have tried to connect to a different phone and my computer.

I did find that I need to update firmware, but I have had trouble with this as well.  I followed the steps and when inserted the SD card, the firmware option is not available on the menu.

Please help!

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