cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PowerShot Trade-In

kbutler
Apprentice

Hello, 

 I tried calling customer support to talk to someone over the phone because I wanted to get some information about my camera. I would like to speak to a person because it's a little long to explain over the message board. I dropped my CANON POWERSHOT SX450HS this past Saturday lens side down (with the protector on). However, when I went to turn it on to check it, it kept saying lens error and wouldn't get past the CANON screen before shutting down. I'm taking a photography class and needed a camera so I went and got the REBEL T7. Yesterday, when I went to turn it on, it turned on and is working perfectly fine now. The only problem is that I love how sharp the photos are on the REBEL and the different lenses. I was wondering if there was a way to trade in my CANON POWERSHOT SX450HS and get some money for it to go to pay off the REBEL. Also, I'm nervous that the lens will malfunction all of the sudden. Will that happen, and if it does how much is it to replace the lens for it since it isn't one that comes out? 

2 REPLIES 2

SamanthaW
Moderator
Moderator

Hello,

This question would be best suited for our Sales Team. They can be reached by phone at 1-800-385-2155.

shadowsports
Elite

Greetings,

Its unlikely you will receive and type of compensation for a previous transaction, regardless if you purchased the new camera directly from Canon.  You can ask, but be prepared for a, "No, we're sorry".  

I wouldn't worry about having issues with the new device as long as you don't drop it.  No camera / lens does well in these types of situations.  Do yourself a favor and use the neck strap, or purchase a wrist strap for the camera.  Do one or the other now.   Doesn't matter if the camera is $200 or $2000.  Get it secured so you can concentrate on learning photography.   

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!