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PowerShot SX620 HS can't connect to desktop computer

animalsforever
Apprentice

I've been trying to pair my boss's PowerShot SX620 HS wirelessly with one of our computers, but it won't seem to find it as an access point. I have the Wifi information correctly entered into the camera, but when it tries to find the computer it says "no devices found". I've tried adding the camera as a new device for the computer, however it only show up when I connect it via USB. Is there a bluetooth step I'm missing in the setup? Or are there any other suggestions on how I can get the camera to wireless transfer photos?

2 REPLIES 2

kvbarkley
VIP

Bluetooth has nothing to do with it, it is WIFI. Did you install the software?

 

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I figured as much. No the software isn't downloading onto our desktop (Windows 10 OS); I've tried several times to download directly from Canon's site to no avail. Someone else on here had success not using Canon's image software, so I was asking to see if anyone had a suggestions regarding an alternative.

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