PowerShot SX620 HS can't connect to desktop computer

[animalsforever]

I've been trying to pair my boss's PowerShot SX620 HS wirelessly with one of our computers, but it won't seem to find it as an access point. I have the Wifi information correctly entered into the camera, but when it tries to find the computer it says "no devices found". I've tried adding the camera as a new device for the computer, however it only show up when I connect it via USB. Is there a bluetooth step I'm missing in the setup? Or are there any other suggestions on how I can get the camera to wireless transfer photos?

[kvbarkley]

Bluetooth has nothing to do with it, it is WIFI. Did you install the software?

[animalsforever]

I figured as much. No the software isn't downloading onto our desktop (Windows 10 OS); I've tried several times to download directly from Canon's site to no avail. Someone else on here had success not using Canon's image software, so I was asking to see if anyone had a suggestions regarding an alternative.