PowerShot A3100 IS - Cannot Connect to Windows 11 Computer

[sokoloff]

I just upgraded from Windows 10 to Windows 11 and I cannot seem to connect my camera to the new computer. Things worked just fine with Windows 10.  There is a PowerShot icon on my desktop that I used with the old computer, but it is blank on the new computer. Is there a version for the Windows 11?

Thanks for the help.

Len

[Waddizzle]

The camera may not be supported on Windows 11.  Upgraded operating systems can be problematic.  Have you tried reinstalling the app?

[sokoloff]

I cannot find the original CD if I ever had it?  Canon no longer supports this camera, so help there is out of the question.  I thought the same as you that maybe Windows 11 doesn't support it, but I was able to upload photos to my laptop which is also Windows 11, so I must be missing something.  The process was not like it was on my desktop, but I got it to work.  So if need be and if I remember what I did, I suppose I can down load the photo(s) to my laptop and forward them via e-mail to my desktop.

Appreciate the help.  Thanks.

Len

[Waddizzle]

I suggest you use a card reader.

[sokoloff]

Yeah, you may be right.  My new computer does not have a card reader built into it, so I'd have to get the external version which would probably be an easier solution anyway.  If you have a suggestion for one, please let me know.

Len

[Waddizzle]

If you are in the US, then I would suggest that you “go to B&H” in NYC.  BHphotovideo is where most of us shop for accessory gear.  They have very knowledgeable online advisors.

I would suggest a reader(s) that can read multiple types of cards.

[sokoloff]

Thank you.  I'll check them out and yes I am in the US, North Carolina.

Len

[Ron]

Hi sokoloff,

Thanks for letting us know what Canon product you've got. The PowerShot A3100 IS is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!