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Imagebrowser (Elph 530) error message on installation

Diosmaya
Apprentice

I just purchase an Elph 530, I tried to installed the software (Imagebrowser EX) yesterday but failed to installed.   I realized yesterday that it looks for the update in your website and I guess you were having some problems with it.  But today the website seems to be back to normal....yet, while it told me that it installed without a problem I get the following message when I try to run it:

 

The little screen comes up and gets to 60% starting then stop and I get a pop up screen with the message:

 

ImageBrowser EX has stopped working.

 

Then I can either close the software or look for an online solution, if I choose the online solution it tries to install again but that does not fix the problem.  

 

I tried uninstalling it and installing it again (with a reboot in between) with no luck.

 

Here is the detail error message:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: ImageBrowserEX.exe
Application Version: 1.3.0.5
Application Timestamp: 5192e06f
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: e0434352
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

I'm running Windows 7 (64)  I had the Zoombrowser software before for my Canon D10 and it worked without a problem.

 

Thanks

1 REPLY 1

atassano
Apprentice

have the same problem with IImage Browser Ex.

 

This is the detail

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: ImageBrowserEX.exe
Application Version: 1.5.1.7
Application Timestamp: 546068ae
Fault Module Name: CanonH264Filter.ax
Fault Module Version: 1.13.2.1
Fault Module Timestamp: 5358dfbe
Exception Code: c0000005
Exception Offset: 0000b502
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 11274
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

Caono is saying, justo to do uninstall and reinstall. But this is not a cure, just a waste of my time

 

 

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