I just purchased a Canon a4000 and the videos will not upload to Picasa. Pics will but not video

[Hayn]

I have owned several Canon's and have never had  this issue.  I attach my camera to the computer using a USB cable and hit import and everything but the videos will upload.  Please help.  Thank you.

[Mykolas]

Hayn,

If you are experiencing some difficulty, I recommend using the software that came with your PowerShot A4000 IS to transfer the video over to your computer.  You can also use a card reader to a accomplish this as well.

Picasa uses other available software and codecs on your computer to work with video.  I have provided a link below that will show you a table of supported video formats and the software required to play them back:

http://support.google.com/picasa/bin/answer.py?hl=en&answer=19626

If you still have problems with Picasa, I recommend that you contact Google directly for further assistance.

This didn't answer your question or issue? Find more help at Contact Us.