Help Powershot Elph 360 HS A camera part loose

[Kendallparmelee]

 I have the Powershot Elph 360 HS A. This piece around the lens is very loose and keeps coming in and out even when off. How do I fix this? 

IMG_5031.jpeg

[shadowsports]

Greetings ,

"How do I fix this"?  You don't.  Your camera should be sent to Canon for inspection and repair. If purchased new from an authorized dealer, it has a 1-year warranty.  

Start by registering your camera and your my Canon account and selecting service and repair.  The camera was released in September of 2025 so it's not a year old yet.  

[Seeley]

Hey! Did you ever figure this out? My elph 360 camera does the exact same thing! 

[shadowsports]

Please follow the advice I posted above. 

Register your camera in your MyCanon account.

https://share.google/wlspDx0ypgE6WhW9V

Select service and repair from the navigation pane.  Shipping and packaging instructions are provided.

Canon support 1-800-652-2666

[Kendallparmelee]

No. Unfortunately I sent it in for a repair and they let me know it would cost around $300 to fix. 

[Seeley]

Dang it! Thank you, this is what I was wondering. How much it would cost to fix. Thanks for responding!