G16 will not connect to my computer wirelessly

[DLG16]

The camera all of a sudden will not connect to my computer wirelessly.  I have found the network, put in the password and it just keeps searching and searching.  The camera is only a few feet from my router.

[Richard]

Hi DLG16,

Thanks for posting.

To allow us to better assist you, please reply with the following information:

1. Which operating system do you have on your computer?
2. It sounds like you were able to wirelessly connect to your computer, in the past.
   • What changes, if any, have you made to your computer (e.g. software, hardware, etc)?
   • To the best of your knowledge, has your computer installed operating system updates recently?

[DLG16]

Win 7 Professional

Yes, it did connect in the past; that is the problem nothing changed

Yes OS is up to date

I have used it several times b/c I do eBay pics and it is so convenient and all of a sudden it won't work.

[Richard]

Hi DLG16,

Thanks for your reply.

Since no updates or changes have occurred to your computer, it's possible that something has changed on your camera. To check for this, I recommend erasing your camera's Wi-Fi settings, then reentering them. For information on resetting your camera's Wi-Fi to default settings, please click here.

[DLG16]

I already did that, I reset all the settings and put them back in and it still does not work.

Any other suggestions?

[Waddizzle]

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@DLG16 wrote:

The camera all of a sudden will not connect to my computer wirelessly.  I have found the network, put in the password and it just keeps searching and searching.  The camera is only a few feet from my router.

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Did your router update?  Those symptoms are consistent with a login from an invalid MAC address.  Resetting your camera’s Wi-Fi settings, and deleting all of the old Wi-Fi setups is a good idea.

[DLG16]

I already reset all the wifi settings but it still does not work.

I don't know if the router has been updated or not.

[Waddizzle]

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@DLG16 wrote:

I already reset all the wifi settings but it still does not work.

I don't know if the router has been updated or not.

---

Check the router’s security settings.  Do you filter MAC addresses?

[DLG16]

Sorry, check "what" router settings?   What specifically? I matched the pathway with the camera, i.e. WSK,etc.

I don't know what you mean by "filter MAC addresses" .

[Richard]

Hi DLG16,

Thank you for your reply.

MAC Filtering restricts access to your router, using MAC addresses.  You'd have to set your router for this to use it.

I recommend checking the "services" on your computer.  These services allow your computer to recognize and connect to your camera.  For a step-by-step description of this, please click here.