Elph 300 HS shows communication error when connected to computer?

[MZM]

Hello, 

When I connect my Elph 300 HS to the computer via USB it shows a communication error and the computer does not seem to register that it is connected. Any thoughts on how to fix this?

Thanks,

MZM

[Crista]

Hi MZM!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[MZM]

I have tried on both OSX and Windows 7 and get the same response each time. I have a lot of photos on there, could that be the problem?

[John_]

There is a remote possibility you have a corrupt file...try removing the sd card, get some or all of your photos off that way, take some more pictures and see. Also a reset of the camera may help