05-24-2023 01:25 PM
05-24-2023 01:38 PM
Thanks for letting us know what Canon product you've got. The PowerShot G10 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
05-24-2023 03:34 PM
Do you mean when turning off the camera? Does the camera work? Battery charged?
A weak battery could still power the camera but not not have enough strength to move the lens in.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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