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Canon Powershot SX740 HS: flash suddenly stopped working

madvlastuin
Apprentice

I bought my Canon Powershot SX740 HS 5 months ago (brand new), and suddenly the flash just stopped working (never dropped & zero contact with water). I have tried literally everything, including changing settings, taking out battery for awhile, resetting the whole camera, etc. The flash still pops up, but even when I manually turn the flash on it still doesn’t work. I am so sad and I don’t know what to do. I loved it so much but now without my flash working the pictures just aren’t the same. I have seen a lot of other people struggling with this problem too.

Should I replace the SD card? Would buying a new battery help? I have seen that the battery doesn’t affect the flash but at this point I will try anything. I would rather not spend a fortune on getting it repaired, so if anyone has any other recommendations I would appreciate it so much. 

Also, if I do have to send it in and get it fixed, how would that work if I am not sure if there is a warranty on it and I don't have the packaging it came in? 

1 REPLY 1

normadel
Elite
Elite

The camera came with a warranty card. It's unfortunate if you threw it away, as it's a one-year warranty. See it here:

https://www.usa.canon.com/support/p/powershot-sx740-hs

Do you have any proof-of-purchase that shows when you bought it?

 

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