02-27-2024 04:17 PM
Hello! I bought this camera last year and have taken pictures and videos on it for the whole year with no issues. As of recently every-time I take a video it turns into this horrible colored bar and distorted picture and I can’t find reason as to why. this only happens when taking videos, the photo function works perfectly. please help i’m desperate to fix this.
02-27-2024 04:30 PM
You got one good year out of this twelve-year-old inexpensive-when-new camera. What you are seeing is not anything you are causing. It looks like the sensor and/or electronics are shot. Time to replace it, sad to say.
02-27-2024 08:10 PM
Is this only happening with videos? Pictures are coming out OK?
What specific memory card are you using? Perhaps it has gotten corrupted. Have you formatted the card before recording the new video?
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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